We're here to help.

On your device, automatically — every few seconds and whenever you leave the game. There's nothing to write down. Your device's own backup (iCloud on iPhone, Google backup on Android) includes it, so restoring your phone brings your camp back.

Restore your new phone from a backup of the old one (iCloud or Google). Bearfall's save comes across with the rest of your apps' data.

Open Settings → Camp Store → Restore purchases. Purchases belong to your Apple or Google account, so they come back on any device signed in to it.

Try Restore purchases first. If it still isn't there, email us with the date and the item and we'll sort it out. Refunds are handled by Apple and Google: request one through the App Store or Google Play.

Open Settings and set Graphics to Low, or turn on Battery saver (30 frames a second). Both keep the game smooth on older phones.

Email [email protected] with what happened and your phone model. In the app, Settings → Support details has a Copy button that adds the technical details for us.